(FAQs)
Frequently Asked Questions
Packaging & Care Instructions

Q: How should I open the package when it arrives? 
A: Please open the package carefully. Do not use sharp objects such as knives, box cutters, scissors, needles, or other pointed tools directly against the packaging, as they may accidentally damage the leather strap or metal plates. We recommend carefully removing the scotch tape and bubble wrap by hand whenever possible.

Q: How are the belts packaged for shipping?
A: Each belt is securely wrapped in premium protective bubble wrap, tightly sealed with heavy-duty scotch tape to prevent any movement, and carefully packed inside a sturdy, thick shipping box to protect it from moisture and impacts during transit. We take extra care to ensure your belt arrives safely and in excellent condition. 

Q: How can I keep my championship belt in good condition?
A: To keep your belt looking its best, store it in a clean, dry place away from direct sunlight, excessive heat, and moisture. Avoid folding the strap unnecessarily and handle the metal plates with clean hands to reduce fingerprints and scratches.

Q: How should I store my championship belt for long-term preservation? 
A: For long-term storage, keep the belt flat or displayed properly on a shelf, stand, or wall mount. If storing it in a box, wrap it in a soft cloth or protective material and keep it in a dry environment. Periodically inspect and clean the belt to maintain its pristine appearance.

Craftsmanship & Customization
Q: Do you offer ready-to-ship replica belts, or are they only made on demand?
A: We offer both! We maintain a ready stock of various popular premium replica wrestling titles that are available for immediate dispatch. However, if a buyer requires a specific design, customized nameplates, or bespoke adjustments, we also manufacture them fully on demand according to your exact specifications. 

Q: Are your championship belts made to order?
A: Yes. Each belt is made to order and carefully crafted according to the professional design and specifications selected by the customer.

Q: Can I customize my belt?
A: Absolutely. We can fully customize the main plate, side plates, nameplates, logos, artwork, strap color, and other design details. Simply send us your ideas or reference images.

Q: Can I add my own logo, name, or image to the belt?
A: Yes. We can incorporate your custom logo, event branding, name, or unique artwork to create a truly one-of-a-kind championship title.

Q: What materials are used in your belts?
A: Our premium belts feature high-quality, heavy-duty metal plates ( Brass or Zinc with deep chemical acid etching) and 100% genuine handcrafted cowhide leather straps designed for elite durability, display, and professional collections. We strictly do not use plastic plates.

Q: Do you offer different plate finishes? 
A: Yes. Depending on the design, we offer various high-end finishes including 24K Gold plating, Chrome Silver, dual plating, and other custom antiqued options.

Q: Can I choose the strap color?
A: Yes. We offer multiple strap color options (Classic Black, Red, Royal Blue, White, etc.). Please contact us before ordering if you have a specific color requirement.

Q: How long does production take? 
A: Since our process involves significant manual craftsmanship, detailed etching, and a mandatory 48-hour lacquer drying process for weather protection, production typically takes 3 to 5 business days. For highly intricate custom orders, timelines may vary.

Q: Will I see the design before production? 
A: Yes, for custom orders, digital 3D design previews can be provided upon request before production begins to ensure your complete satisfaction.

Q: Do you send photos before shipping? 
A: Yes. We can provide high-resolution photos and video feedback of the completed belt before shipment so you can review the final product.

Shipping & Logistics

Q: Do you ship internationally?
A: Yes. We ship worldwide to over 30+ countries.

Q: Will I receive a tracking number?
A: Yes. A 10-digit live tracking number will be provided immediately once your order has been handed over to the courier service.

Q: Which shipping carriers do you use?
A: Depending on the destination and service availability, we ship orders through reliable international courier services including UPS, DHL Express, FedEx, USPS, Skynet, Parcelforce and APX Logistics to ensure safe and timely delivery.

Q: Do you charge for shipping?
A: We offer Free Express Shipping to most USA locations. International shipping charges for other countries may vary depending on the destination and shipping service selected.

Q: Are there additional charges for remote or extended delivery areas?
A: In some cases, shipping carriers apply additional fees for remote, rural, or extended service areas. If your delivery address falls within one of these zones, any additional carrier-imposed shipping charges will be the responsibility of the buyer.

Q: Who is responsible for customs duties, import taxes, and clearance fees?
A: Buyers are responsible for any customs duties, import taxes, VAT, brokerage fees, or clearance charges that may apply in their destination country. These legal charges are imposed by the local government and are not included in our item price or shipping cost.

Returns, Refunds & Global Operations

Q: Do you accept returns?
A: Yes, we accept returns. Customers in the USA may return their item within 30 days of delivery. International customers may return their item within 14 days of delivery. The item must be returned unused and in its original condition.

Q: What are my options if I want to return an item?
A: We offer flexible options to ensure our customers are completely satisfied. Depending on your situation, you can choose one of the following solutions:

1. Full Refund:
   You can return the item in its original condition and receive a 100% full refund of the product price.

2. Product Replacement:
   If you prefer, we can manufacture and ship a replacement belt for you instead of a refund.

3. Partial Refund (Keep the Item):
   If there is a minor issue and you do not want to go through the hassle of international return shipping, you can opt for a partial refund. This allows you to keep the championship belt while we refund an agreed percentage of your payment.

Q: Where should I send my return?
A: All returns must be sent back to our manufacturing facility and registered address: Brassmax Industries (SMC-Private) Limited, Sialkot, Punjab, Pakistan. Please contact us before returning an item so we can provide the correct return instructions and specific layout details.

Q: Who pays for return shipping?
A: The buyer is responsible for all return shipping costs, including any customs fees, duties, taxes, or clearance charges associated with the return shipment back to Pakistan.

Privacy & Financial Security

Q: How is my personal information protected?
A: We strictly respect your privacy. Your data is handled securely and used solely for order fulfillment and customer service purposes. Your personal information is never sold, rented, or shared with third parties except when legally required for shipping logistics and payment clearance.

Q: How can I be sure my payment is secure?

A: Your security is our top priority. All financial transactions on our website are fully encrypted using industry-standard SSL technology to ensure your data remains protected. We process all payments through secure, global payment solutions like Payoneer to ensure every transaction is safe. We do not store, view, or have access to your credit card details or sensitive financial information at any time.

Q: Are these belts suitable for display and gifts?
A: Yes! Our championship belts are incredibly popular among professional wrestling promotions, MMA events, corporate rewards, sports teams, avid collectors, and gift buyers worldwide.