Shipping & Delivery Policy
Welcome to Brassmax Industries (SMC-Private) Limited. We are committed to delivering our premium, handcrafted championship titles and replica wrestling belts safely and securely to our customers worldwide. Below are the official terms and timelines that govern our shipping operations.
1. Order Processing & Production Time
Because our championship belts involve meticulous manual craftsmanship, deep acid chemical etching, premium 24k gold/silver plating, and a mandatory 48-hour clear lacquer drying process for moisture and weather protection, items are made to order.
Standard Production Time: 3 to 5 business days for ready-to-ship and standard replica titles.
Custom & Intricate Orders Handling Time: For highly customized orders, bespoke layouts, or deep-etched multi-layered plates, the processing and manufacturing handling time can take 8 to 12 business days to ensure our premium craftsmanship standards.
2. Our Trusted Global Carriers
To guarantee premium tracking and maximum security during international transit, we partner exclusively with top-tier international logistics and courier services. Depending on your geographical location and service availability, your order will be shipped via:
DHL Express
FedEx
UPS
USPS (United States Postal Service)
Parcelforce Worldwide (UK)
Skynet Worldwide
APX Logistics
3. Shipping Rates & Delivery Timelines
USA Shipping
We proudly offer Free Express Shipping to most standard locations across the United States. Delivery usually takes 5 to 7 business days after dispatch.International Shipping (Rest of the World)
Shipping rates for Europe, the UK, Canada, Australia, and other regions are calculated during invoice generation or order placement. Delivery typically takes 5 to 10 business days depending on the destination country.Remote Area Fees
If your provided delivery address is classified as a "Remote, Rural, or Extended Service Area" by international carriers, any additional remote area carrier fees will be the sole responsibility of the buyer.
Delays Beyond Our Control (Weather, Customs & Force Majeure)
While we strictly dispatch shipments within the promised timeframe, Brassmax Industries cannot be held responsible or liable for unexpected transit delays caused by factors completely beyond our control. This includes extreme weather conditions, customs clearance hold-ups, international border restrictions, regulatory checks, civil unrest, or war-related logistics disruptions. In such rare events, carrier delays are outside our control, and we appreciate your patience as we work with shipping lines to ensure safe delivery.
4. Secure Packaging Standards
We take extreme care in securing your investment. Every single championship title is:
Wrapped meticulously in heavy-duty protective bubble wrap.
Tightly sealed and reinforced with premium scotch tape to eliminate movement and protect the metal plates from environmental moisture.
Dispatched inside a rigid, sturdy shipping box built to withstand long-distance transit.
5. Customs Duties, Import Taxes & Clearance Fees
International shipments may be subject to import taxes, custom duties, Value Added Tax (VAT), brokerage fees, or clearance charges imposed by the destination country's government.
Buyer's Responsibility
All such government-imposed customs clearances and regulatory fees are the sole responsibility of the buyer. Brassmax Industries has no control over these legal charges, and they are not included in our product prices or standard shipping fees.
6. Delivery & Live Tracking Updates
Once your belt passes our strict final quality control check and is handed over to the courier, an automated dispatch notification will be generated directly from Brassmax Industries. This email will contain your dedicated live tracking number, which you can monitor directly on our website’s "Track Your Order" page.
7. Contact Our Support
To initiate a return, replacement, or discuss a partial refund, please reach out to our dedicated compliance team:
Email: Info@thebrassmax.com / Sales@thebrassmax.com
Phone / WhatsApp: +447366431422